On 3 June 2012, my wife and I shopped for an oven and range hood. We explained specifically that we need an island hood.
We were given choices and picked the one we want., again, I said we need an island hood. We purchased the item, waited two, then picked up the item. I waited another week for the handyman's availability to install the appliances. While in the process of installation, the handyman said that the hood we purchased is not an island hood.
WOW!!! after 3days of waiting, and a week for the handyman's availability, we have the wrong item on hand. I called SEARS and they said, they will refund the item... But the point here is..., SEARS associates do not have the proper training to identify the customers need.
The wait time for item and of course the extra amount I have to pay the handyman because I have to wait another 2-3 days to complete this project..
With this experience I can say that SEARS employees SUCKS.... I am pissed!!!
Product or Service Mentioned: Sears Installation.
Monetary Loss: $500.