Not resolved

Sears – SO Rude

I wrote a complaint to Sears and sent it to Chairman Edward S. Lampert and CEO Louis J. D'Ambrosio. I didn’t expect a personal reply but I thought that one of their 350,000 employees might have been tasked with providing a response.

This is just the latest shameful cold-shoulder from an organisation that pays lip service to the concept of ‘customer service”. My postal receipt is dated 23rd Feb 2013 and I’m still waiting for the common courtesy of a reply well over a month later – not even an email acknowledgement.

I have never come across WORSE customer care. I was suckered into buying from them (a “bargain”), then lost money when the goods were never delivered and my complaints ignored.

Sears have been SO RUDE. Their staff have been NO HELP. Their promises of customer care have been proven to be HOLLOW AND WORTHLESS.

All in all, they are the worst company I have ever had the misfortune to purchase from.

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*** on, it seems this company really wants to keep me down from telling the straight truth, a few weeks after posting about what employees have to do to keep their minimum wage jobs, lying about the credit cards, hiding apr%, *** protection plans, and my favority when i worked at the tools *** delivery of items. this company doesnt want the consumers to know the truth.


I agree that they're the worst company ever! They took my money when I placed an order online and didn't ship the merchandise.

Their wannabe customer service is a joke. I had to file a complaint with the Better Business Bureau to get my money back. I also filed a complaint with the Attorney General's Office, Consumer Fraud Division. THAT got their attention.

I will never spend another dime at Sears. No wonder they're going broke!

They've had over 12,000 complaints filed with the BBB in the last 3 years. That pretty much says it all...