I bought a microwave / wall oven combo from Sears on Oct 2008. It stopped working in March 2011. I called Sears for the repair job. The technician replaced the fuse and charged me $144. On Aug 26th 2011, it again started giving me issues. This time the microwave will not turn on. The technician came and found an issue with the interlock and replaced a switch, again costing me $186. The microwave again had the same issue in July 2012. This time I spoke to a supervisor, Eric. I told him that I have already spent more than the cost of the microwave and the problem is still there. This time the technician again adjusted the interlock and replaced another switch. I had to shell out $143. This brings us to Oct 2012, the microwave has stopped again. This time sears is asking me to shell out $92.
The microwave has had the same issue with faulty interlock causing it to trip the fuse and cause switches to burn out. Sears need to accept that they have not been able to fix the root cause and made me shell out $470 or so. A new unit costs $300 or so.
I have been very patient with sears but enough is enough. They need to replace this lemon and stand behind their product. They have mis-diagnosed the issue and kept applying band aids.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $480.