I bought a Beverage cooler (a mini refrigerator) from Sears.Only had it for about 5 months. It cam with a dent in the door, they replace door, it had a broken tab, replace tab, this is the good part.
The condenser got a hole in it, freon all in my basement. I called the sent a tech out a week later ( I took off a day from work ). Said they will get the part and repair the frig. got the part.
Two weeks later a Tech came to but the part in and said they needed another part. Found out the part is not available . Now the tell me it is no longer warranted. two days off from work.
I called source one explained to them what happened. the said the have to send the head Technician to conferm the problem. now this is the 3rd day off from work. The technician called me at 11:00 ( the appointment is from 8 am to 12 noon what a window) and said their is no reason to come there so he did not show up.
now I only had the frig for about 5 months . They wont fix it and if I want to fix it. I can not because there is no parts for the frig. I am self employed carpenter so every day off is money.I could have bought a new one with all the days off.
If anyone else want to jump on this with their experience. email me email@example.com.
My friend is a layer that is going to help. This is wrong what big companies do.
Do not buy from SEARS OR KMART , SEARS AND KMART ARE ONE COMPANY NOW
Product or Service Mentioned: Sears Repair.
Monetary Loss: $600.