After placing a large 12 week layaway at sears, the store abruptly cancelled my agreement. No explanation given.
Payments were made according to terms of the agreement. At the time of cancellation employee checked computer and informed me they "still had items in stock". Agreement clearly states that, "layaways which are delinquent by more then 14 days may be cancelled by sears". I went into store immediately after due date to make payment which was due on January 20th and was informed that day a check had supposedly been mailed on the 22nd.WHERE IS MY MONEY!
I have yet to receive a check 2+ weeks later. All they can say is "it was mailed". THEY REFUSE TO PLACE A STOP PAYMENT! THEY REFUSE TO ISSUE ANOTHER CHECK TO CORRECT ADDRESS!
THEY REFUSE TO REFUND FEES FOR SETUP AND THEIR ERRONEOUS CANCELLATION! THEY REFUSE TO REINSTATE MY LAYAWAY! Here's what they will do. Assign a case manager, then days later inform you, "he will be out of the office for an extended period of time".
Then, assign a replacement case manager who won't ISSUE A STOP PAYMENT, WON'T ISSUE ANOTHER CHECK, WON"T REFUND FEES, WON"T REINSTATE LAYAWAY. But he will inform you that he also "will be out of the office for an extended period of time". All calls to corporate are abruptly ignored once they see your account has a case manager.After taking his sweet time to "research it" all he could tell me is that my local store manager says "that's the store policy".What good are the terms of the agreement? Even my first call to corporate they informed me you have fourteen days!
They feel entitled to change them on the fly just to steal from you!!!Its sad that a store has too be this money hungry. Now I check online sears and of course items I already paid 800+ dollars on are showing out of stock as listed "unavailable". Of course they won't reinstate my layaway! Why would they want to honor the Black Friday prices, I had supposedly locked in with this layaway?
They can see this supposed check hasn't been cashed. I told them they have the wrong address. They won't even ask for the correct address. WHAT A JOKE!
I WILL GET ALL MY MONEY BACK ONE WAY OR ANOTHER!!!I have all reciepts, salescheck numbers, original agreement terms, and Sears computer generated statement showing all payments made. I guess my only recourse is to take them to small claims court or seek out a class action lawsuit..
DON"T USE SEARS LAYAWAY, DON"T LET THEM STEAL FROM YOU TOO! PLEASSSE avoid them next Black Friday and don't fall for their Layaway Scam!
Product or Service Mentioned: Sears Replacement.
Monetary Loss: $1400.