Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I am eagerly looking forward to the day that Sears files for Chapter 11. I am pretty sure it's going to be in the next 12 months (before the end of 2017).

In layman's term, "going out of business". The reason is simple. The same customer service failure keeps happening, and it is getting worse. People are getting more and more pissed off (and so they deserve as they went against my advice of boycotting Sears).

When I got my washer/dryer from Sears, oh, how sweet the sales lady was and how prompt the delivery folks were. Yup, that was the end of my positive experience with Sears. When my LG washer started leaking water after 6 months or so, I called in for the warranty service. It starts with the infamous "we give you the window of arrival (1PM-5PM) for the technicians".

This gets me to sit around my house while taking time off from work after talking to my manager. Of course, then they call me at 4:50PM to tell me that... well, we are not going to make it... well just because, no reason (was never given a reason for the tardy).

hahahaha. It's funny now, but it wasn't so funny then. This happened 6 or 7 times. I can't remember exactly though.

You know, after 3, you begin to lose count. This is why ALL of my coworkers know my story with Sears. Good marketing for them, since I work at a large corporation. Actually, I was just tempted to write my long and LONG story of what all went down for the next 5 months (yeah, not kidding, FIVE MONTHS after that first call), but just for brevity, I will say that the experience was a mix of total incompetency and the attitude of "I don't give a {{redacted}}".

I don't understand how this attitude across the board is acceptable in any corporation that wants to sell stuff to customers and encourage them to come back. During my Sears experience, I must have interacted with at least 30 people. They all had this same attitude. Save yourself the trouble and the resulting bitterness of dealing with this soon-to-fail company.

The company is doing so poorly that no one wants to lend them money to continue doing business. As a result, the CEO's hedge fund is "lending" them money. I can't wait to see the face of that CEO when the company goes down and his hedge fund goes down with it (and let me tell you, this WILL happen. Just a matter of when).

Good luck getting services after they file for bankruptcy. I can't imagine what that would be like since when I had my Sears experience, they were still doing OK financially.

My experience with Sears may have seemed inconsequential, but I knew at that moment that it was actually a perfectly befitting microcosm of the way Sears was run as a company. Avoid this place like a plague!

Product or Service Mentioned: Sears Washer And Dryer Combination Repair.

Reason of review: Poor customer service.

Preferred solution: Sears to go out of business.

I liked: I will like it when they are out of business.

I didn't like: Incompetent employees and being lied to, Unprofessionalism of everyone, Employee knowledge.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like