Update by user Jan 23, 2014
After weeks of fighting with CS and "Corporate" they continued telling me they did not take my money. Although, I had a copy of my bank statement in front of me with Sears Holding Corporations name on 3 separate charges.
I honestly have never been treated so horribly in my life. And by a reputable company no less. The last woman I spoke with claimed she was from corporate and she yelled at me, called me dumb and then hung up on me when I asked for a reference number for the call so I could report her. After 21 days my money mysteriously was refunded to my account.
No apologies were made by Sears. They STOLE my money, kept it through Christmas, then refunded it like nothing had ever happened. It's safe to say Sears will never get my business, my LARGE family's or ANY of my friends again.
I made it a point to detail this disgusting situation on every social media outlet available and shared with everyone I know. I was treated beyond bad, any company who allows their employees to treat their customers the way Sears did me, should not be in business.
Original review posted by user Dec 14, 2013
I ordered online at Sears 2 days ago. I soon saw on my credit card statement that they charged me THREE separate times for my single transaction.
I immediately began calling their CS team. I have now been on the phone with them over SEVEN hours and nothing has been resolved. I have been shouted at, talked down to, treated rudely, lied to and hung up on. I have been told several different things from them such as they have no record of any other charges, they can't do anything to help me, I was told by one supervisor that she was the owner of Sears and so there was no one above her who could help me with this problem!
I was initially told that it would take 24-48 hours and I would get my money back. It has now been 46 hours and I was just informed it would be another 48 before they could even look into the issue. I am so beyond infuriated I cannot even begin to explain! I had been waiting for a sale that was going on this weekend to buy my daughter's Christmas gifts.
Now, I do not have the money to do this and when/if I ever do get my money back the sale will be long over and I won't have the money to buy at full price. I will be contacting my attorney immediately.
Congratulations Sears, you have officially ruined a little girls Christmas. SEARS STOLE MY MONEY AND WILL NOT RETURN IT!
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $150.