I went over to SEARs to buy a lawnmower for my land lord.I wanted to get a model that didn't have a rigs engine on it.
They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That pissed me off because the older model had a better warranty on it.
Why not sell the older model to make room for the newer model that will take the place of the older machine? Poor staffing made the problem worse. And the time it took to get the mower out of the store was longer.
The owners' manual was missing and it took me almost a month to get the new manual.