More specifically, Sears Warranty and Customer Service Sucks! I have been sitting here with a broken washing machine for 5 weeks.
Sears has been here 4 times and has cancelled an appointment without explanation once. I still have no washing machine and customer service couldn't be less helpful and more apologetic. But apologies won't wash my clothes. I would avoid their appliances and definitely the extended warranty, which will put you at their mercy.
Also, many appliance repair people won't repair a sears machine, another reason to avoid sears appliances. They used to be great, now they aren't.
Review about: Sears Repair.
Monetary Loss: $600.