High Falls, New York
Not resolved

More specifically, Sears Warranty and Customer Service Sucks! I have been sitting here with a broken washing machine for 5 weeks.

Sears has been here 4 times and has cancelled an appointment without explanation once. I still have no washing machine and customer service couldn't be less helpful and more apologetic. But apologies won't wash my clothes. I would avoid their appliances and definitely the extended warranty, which will put you at their mercy.

Also, many appliance repair people won't repair a sears machine, another reason to avoid sears appliances. They used to be great, now they aren't.

Product or Service Mentioned: Sears Repair.

Monetary Loss: $600.

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