4 calls in less than 3 months for the same problem: KENMORE refrigerator from Sears that stops working. In one instance a technician spent about 3 hours attempting to fix the problem, but 2 weeks later the same problem resurfaced.
I am currently trying to appeal an appointment scheduled for 5 days from the time the latest problem was reported.
By the way, the consumer service representative who scheduled the next service appointment 5 days from today refused to allow me to speak with her supervisor/manager stating that according to policy I will receive a phone call from the supervisor within 4 hours. I hate saying this but SEARS REALLY SUCKS!!!