I went to Sears (Louisville, KY) to purchase a water heater. I asked the sales person if the unit was in stock twice, and they verified both times that it was. This was on a Sunday, so I set up the installation for Tuesday. Most of Tuesday came and went, so around 3:00pm my wife called Sears to find out what was going on. She was told by Sears that the installer was waiting on the water heater to be loaded on the truck and we would get a call as soon as he was leaving the store. Around 5:00pm I called the store again. After 20 minutes of hold time they told me the installer had not left yet due to the water heater not being delivered to the store????
OK, now I'm officially pissed. I drove to the store and was in the process of cancelling the entire transaction. The sales lady didn't understand what was going on so she looked it up in the system. Yep! There it was in the bin waiting for the installer to pick up.
It was obvious to me that the left hand wasn't talking to the right hand. She looked at me like "Well do you want to reschedule?" Uhhh...NO! You already screwed me out of one day. Your on crack if you think I am going to let you do it to me again.
Typical corporate America. They don't seem to give a rat's *** about wasting the customers time.
Bottom line...I will never set foot in Sears again. If they don't know how to perform a simple transaction, I absolutely will not give them a dime of my money ever again. Sears sucks!
Product or Service Mentioned: Sears Installation.