We purchased a new Kenmore stackable washer/dryer from the Sears store in Ventura, CA. We asked to have everything includied in the order, including all accessories (venting, stacking kit, etc) and arranged for delivery since we were opening a new Sears account to get the appliances.
The machines were delivered, but no stacking kit. A subsequent installation was required to be set up. The 2nd team came, added the stacking kit, but then stated we had the wrong type of venting, requireding flexible, fireproof venting and aluminum tape. They arrived early Saturday morning, without a prior phone call.
We quickly took the incorrect venting back to the local store and complained to the department manager sinc ethe 1st rteam had all the information for the subsequent installation visit. The dept manage did his best song and dance, apologize and arranged (with witnesses while he called the delivery crew) that they would be back the same day to complete the job. They never showed and never called.. We have had to take time away from work at least twice to get this done.
The 2nd team wanted to try to convince us that we could do the new venting and complete the installation ourselves, but were quickly reminded that installation had already been paid for and was expected to be completed by them. When they didn't show as expected, we again called the local store, and were again provided lip service. Sears is notoriously poor in this performance area, and if complete and total satisfaction can not be provided, they'll have to make another trip to our house to take the product back. Going forward, we wilkl NEVER buy another product/service from Sears.
Routinely ridiculously poor. No wonder they are doing so poorly that they are closing stores!
Product or Service Mentioned: Sears Installation.