OMG I have been given the run around by customer solutions for a repair to my washer. The have tried to repair it twice now in the last 3 weeks.
Last tech told me that parts are no longer available and it would be replaced per the Master protection warranty. Gave me a date that I should hear back from them. That date has come and gone. NOW today, I called the number that the tech gave me and all I got was a recording that wanted to sell me a cruise!
Finally looked online and got a number. Spoke to 3 different folks that barely speak English and each of them hung up on me! Called the number above and again the lady hung up on me!!!!!
I called back and now over an hour into this and I am now on hold to speak yet another person and repeat my story and info yet again! Let's see where this gets me!
Reason of review: Poor customer service.
Monetary Loss: $850.
Preferred solution: Let the company propose a solution.