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Update by user Dec 07, 2016

5 days after this was supposed to be here for pickup the store still does not answer their phone. even the person from Corporate could not get them to answer!

Original review posted by user Dec 06, 2016

I went to sears and bought a kitchen nook. Then they told me it had to be ordered and I could not get it for a week.When I ask for a phone number to call to check on the status they said just come get it on the 2nd of Dec.

it will be here for sure. My wife looked up the number and tried to cal but no one answered. We went to the store and after an hour of waiting they came out and told us it was not here yet!

so now a week later we have called literally 240 times and they have not answered the phone once!!!!EVEN when I called Corporate THEY could not get anyone to answer the phone. I am still waiting for my Kitchen nook and once it gets here I WILL NEVER STEP FOOT IN ANOTHER SEARS STORE PERIOD!!!!!!!!!!!!!!

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

Company wrote 0 private or public responses to the review from Dec 06, 2016.
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