Poor customer service! I ordered a car seat for my niece on 12/14 & was promised my item on 12/20 !
When I called to inquire on 12/20 I was told that it would be on that days truck & I should receive it & an email after 4pm . Never got an email & am still waiting on my item . Called the p/u location at Sears in Castleton square mall , I was hung up on & placed on hold for over 10 minutes. I called back a 3rd time & asked about my item & was told it was there & then told that it would be there after 4pm !
I spoke to the INCOMPETENT manager Cheryl & she was the one that hung up on me previously! I asked if she would discount my item for the inconvenience & she told me that she couldn't!
This is poor customer service & unacceptable.....I WILL NEVER ORDER FROM SEARS AGAIN & will detour anyone that speaks of shopping here ! This store gets ZERO gold stars & 2 thumbs down!
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Preferred solution: Price reduction.