I will never ever use Sears or Kmart again. Have rentals and have bought Kenmore appliances for 40 plus yrs.
In the last 3 months purchased 5 different appliances and all 6 of them they screwed up the delivery and install. Those stupid delivery people couldn't find their way out of a wet paper bag. Their customer service people are overseas - can barely be understood - couldn't get an order - delivery - reinstall correct if their live depended on it. I am glad the store is going out of business so they stop screwing over customers.
They can't install a simple washer/dryer laundry center with having to come back over and over again.
Told us we needed different parts to go with the new machines but we spent over $80 buying the ones they said on their website we had to have. Called out a plumber and another appliance person to fix what Sears was to install and they said the parts we had were correct.
Reason of review: Problem with delivery.
Monetary Loss: $3000.
Preferred solution: Full refund.
I didn't like: Worse customer service and store, Inability to resolve minor repair in timely manner.