Los Angeles, California
Not resolved

Don't waste time with the customer service. Call 847-286-2500.

Call them everyday with your complaints. Do not let a big company like Sears take advantage of you. I have had nothing but problems since I bought items from Sears. They need to stay by the products they are selling.

This is unexceptionable. I am sick of the run around I am getting from them. We the customers, are the ones that keep them in business and lets make sure they don't forget it. Do Not let them walk all over you.

Take a stand and file a complaint today!.

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Sears customer service is very ridicules.


Now I have another number to call: 1-847-286-2500 Sears Holding Corp. Great!

Just another diversion in the endless circular program set up to completely discourage customers.

I will never buy from Sears again (NOTHING)! Good bye Sears!!


When I complained about a Sears (Kenmore) product missing a part I was informed that it was the "manufactures responsibility" not Sears. Then when I wanted to complain about it on Sears.com there is no where to do it.

When I contacted Customer Solutions they sent back to store where I purchased the product. Just around and around!!

THERE IS NO CUSTOMER SERVICE at Sears; just an endless circular diversion for any responsibility! Sears you have lost another customer and anybody else I can inform about Sear's policies and complete disregard for customers.


Sears is no longer a game player since they were bought by K-mart. The end days for sears is on the horizon. they do not stand behind their products or keep their word.


I had the Review copied to my computer that Sears deleted from their site (sears.com). this was the woman's review on the vacuum cleaner she ordered from Sears:

Never buy from "Luxury Shopping" I ordered a vacuum cleaner, it was never shipped.

when I called sears, they are saying "Luxury Shopping" is responsible. Luxury Shopping never responded.

Sun, Nov 22, 2015 By Tamil from Herndon, VA


Last Friday there was also a review on the same vacuum that I ordered and did not get. The woman also did not get the vacuum and customer service would not help her either.

Today, Monday, the review was no longer on Sears website.

They deleted the negative review from their site. WOW, can you believe this!!!!


I will never buy from Sears again (NOTHING)! I ordered a Shark vacuum from Sears.com.

I never received it and called their 800 customer service number (in the Philippines). The woman at "Sears" (manager) said she sent them an email and left a message herself. But, I have to deal with "their" 3rd party myself, not them (Sears). I told her that I ordered it from Sears and Sears is who I paid.

I called the number and recording said, the Google customer does not answer....! I called Sears locally and asked to speak with a manager. They would not talk to me. They said to call that 800 number (in the Philippines).

I called back and said I wanted my money and was told I have to wait 48 hours. I told her it has been over 3 day now. She said it has to be 48 "working hours" and that's 6 days for them to respond. ARE YOU KIDDING ME!

Remember when Sears was that great family department store that stood behind their name?

Well that's LONG GONE! Sears is on their last leg and I can see their end coming soon!!!!!!!!!!


I agree! I am fed-up with Sears as well.

We have a dishwasher that doesn't clean my dishes and they will not replace it!

I will NEVER buy a major appliance from Sears again! FED UP!


This brand is destined to finish winding its way down the toilet bowl sooner rather than later. They have a complete lack of integrity and no desire on the part of customer facing personnel to even acknowledge that they have customers, much less that they need to keep them. Their systems are terrible, their people apathetic on good days and their execution on promises is the worst of any service company I have ever used.


Dear Sweets:

I'm sorry we've somehow let you down. How can we help? We'd like to better understand what's caused you to feel this way. My name is Susan with Sears Social Media Support Escalations Team. We are a single point of contact for escalated concerns for Sears. We would certainly like to help in any way possible to aleviate your issue.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (sweets) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support


I couldn't agree more. I have no qualms with Sears but I'm sick and tired of big stores that don't care. Shop local and support your mom and pop businesses.