Don't waste time with the customer service. Call 847-286-2500.
Call them everyday with your complaints. Do not let a big company like Sears take advantage of you. I have had nothing but problems since I bought items from Sears. They need to stay by the products they are selling.
This is unexceptionable. I am sick of the run around I am getting from them. We the customers, are the ones that keep them in business and lets make sure they don't forget it. Do Not let them walk all over you.
Take a stand and file a complaint today!.