I have never been so disappointed. I have always been a faithful Sears shopper for all of my appliances and big purchases.
I purchased a refrigerator on Mon.-it couldn't be delivered until Wed- when it was set up, it did not work- I had to call out a service technician- it was determined that there was a freon leak. I had to go pick out another. Today is Saturday and it cannot be delivered until Wednesday AND they charged me another delivery fee. They could not even give me any type of discount and the manager was arrogant and obnoxious.My family has been without a refrigerator for over a week.By the time all is said and done, I will have had to *** 3 half days of work for delivery/service/redelivery.
If I wasn't using my Sears card, I would definitely go somewhere else. What has happened to customer service or even basic consumer rights.
It is not surprising to me that Sears is in financial trouble. This is not the Sears that I have known and loved all of these years.
Product or Service Mentioned: Sears Delivery Service.