I wanted to buy a new washer / dryer set. At checkout they immediately charged me for the unit approx $1400, as I was finalizing the checkout procedure, this nasty little screen appeared and would not not let the sale be finalized until I picked a service plan that at a minimum was and additional $250 to $350.
I didn't want the service plan, the site gave me the opition to cancel the sale. I did so ans was told I would have to contact the Customer Service dept. When I did I was told they will cancel the sale but it will take 3-5 business days to get a refund. At this point I hadn't actually checked out, or so I thought.
While I was on hold I pulled up my account and sure enough the charge had already been made. I requested to charge be cancelled and the money returned to my account, I was told this is not possible at this time. Requested to peak with a manager and was transferred again. At this point I spoke with a really nasty little man who sits at a desk all day with a headset on.
This smug little sob said he isn't going to help with the request and it will be 3-5 days before the credit appears on my account. I was this little snot how come you can make a charge in 5 nanoseconds but it takes 3-5 days to reverse it. All this smug little B**** had to say was call your bank.
I will NEVER buy anything from Sears as long as I live. I will go 50 miles out of my way and pay twice as much at a mom and pop business before ever dealing with Sears again.
Product or Service Mentioned: Sears Manager.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Full refund.