Well here we go again! Had the same problem last year.
Our new air conditioner / heat system was time for it's service call the yearly check up. I called the number to set up an appointment 3 weeks prior. Set for last Friday 7/1/11. Then called on Wednesday to confirm that they were coming.
Yes she said you are all set someone will be there between 12-5 .. I thought for a BRIEF moment well looks like it will be fine... WRONG!! I called again Friday afternoon and she said she spoke with the Tech and he was on his current job.
She said that he will call me when he is done to let me know that he is on his way. DID NOT happen. So I called back and she then put me with someone else. He said well we do not have a tech in your area WHAT??
So he said to have a local guy come out pay him and we will reimburse you.. I said NO WAY I cannot even get someone to come out to my house and you want me to believe you will pay me back.. Funny I must be *** if I agreed to do that! Well I then called this other number that we had in our file.
So this guy tells me yes you do have someone scheduled to come out.. I am Like OK.. he said he emailed the tech to call me. Well I got no calls as always no one calls you back.
So I called back this time I got a lady and she said oh he went home sick... So no one was going to call me? She said that they will call that night to re-schedule or on Sat. morning.
NO ONE CALLED!! It took at least 10 times last year to get a service call completed. We wish so much that we went to Lowe's or Home Depot to buy our heat system. This morning another wild goose chase.
If you mail them a letter they don't care. To all of you out there I feel your pain...