I would like to let everyone know how disappointed I am with the Sears company and the repair department. When you spend your hard earned money on something you expect it to last for years.
9 months and parts are burning up. I understand that sometimes things break,but when you call the repair service department and they tell you that it will be weeks before they will be out to repair it. Then when the repair technician comes out knowing the model and serial number of the product, he is going to repair ,they should have the parts and pieces on their truck so that he doesn't have to tell the home owner. Oh I'm sorry I don't have the part on my truck to make the repair, I have to order it and then come back out to make the repair that the home owner has already waited more than 2 weeks for and now has to wait even longer.
That is not a very good way to do business or even run a business. The let down of owning a Sears/ Kenmore product which is what I had previous has now been the biggest let down. You need a back up plan,for customers that would have to wait that long.
Ridiculous!! I now know why the company Nation wide has and continues to be plummeting down hill!!!
Product or Service Mentioned: Sears Technical Support.
Reason of review: Poor customer service.