Not resolved
1.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

I have had nothing but bad service, bad products, bad customer service.But I am stuck because, in good faith, I bought all my applicanaces about 1 year ago for my new home.

Last week, my new Kenmore Elite refrigerator went out. Cannot get service for a month; cannot get hold of customer service or repairs head office...only phone callers in the Phillipines who cannot help me. I was told by another repair person that my refrig. repair will probably run between $600--800.00!!!

I just bought the refrigerator. DO NOT SHOP SEARS!!

Nothing but headaches.I was told Sears had a good service record; you cannot reach them easily at the headquarters, it takes weeks for appointments and parts order, the products are very unreliable

Review about: Kenmore Refrigerator.

Reason of review: Bad quality.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Sears customer services sucks.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1403401

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. I would also contact your local news media and the bbb

You May Also Like