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1 comment

I have had nothing but bad service, bad products, bad customer service. But I am stuck because, in good faith, I bought all my applicanaces about 1 year ago for my new home.

Last week, my new Kenmore Elite refrigerator went out. Cannot get service for a month; cannot get hold of customer service or repairs head office...only phone callers in the Phillipines who cannot help me. I was told by another repair person that my refrig. repair will probably run between $600--800.00!!!

I just bought the refrigerator. DO NOT SHOP SEARS!!

Nothing but headaches. I was told Sears had a good service record; you cannot reach them easily at the headquarters, it takes weeks for appointments and parts order, the products are very unreliable

Product or Service Mentioned: Kenmore Refrigerator.

Reason of review: Bad quality.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

I didn't like: Sears customer services sucks.

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Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. I would also contact your local news media and the bbb

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