Sears gave us a "floor model" Craftsman tool box when we were supposed to have new in box! We were willing to keep floor model however, no one wanted to address the issue in the first place.
Then there were issues in obtaining keys that went on for over 3 weeks. We were treated like it was our fault. The dept. manager Gail is incompetant and filing a complaint with their corporate office will get you absolutely no where!
Do they wonder WHY they are losing business? Apparently they do not care! My case was closed before I ever spoke to a store manager or regional manager although they claimed I did. REALLY?
What a pack of lies to cover up the problems in the store, the TERRIBLE customer service from the dept manager all the way to the corporate level! I will NEVER shop at SEARS again.
There are far better competitors who have customer service know how!!! When Sears finally goes belly up, I will have a good laugh!
Product or Service Mentioned: Sears Manager.