I purchased a refrigerator from Sears on 5/22/11. The item was delivered on 5/27 and arrived damaged. The delivery person,Jonathon, was very helpful and called Sears from my home to help me schedule a replacement delivery, which was scheduled for June 1st. I needed to take another day off of work to accept the delivery.
When I did not receive a confirmation call the night before the delivery, I called Sears. I spoke to 6 different people and was constantly told I needed to speak to someone else. I was finally able to get a person to re-schedule the delivery and was told the person I originally spoke to did not enter the information correctly. Now, I will not receive the new item until June 13th (if it actually does come), and I am forced to take yet another day off of work.
When I called the store I purchased the item at for assistance, I was told they could not help me with delivery problems and I was given another phone number to call, which in turn gave me yet another number to call.
I have emailed Sears customer service 2 times, each time I get a response that someone will be contacting me within 2 business days. No one has ever contacted me. It seems as though Sears already has my money and is in no way concerned about customer service or me actually getting the item I paid for.