I am a new home owner and I wanted to buy a washer and dryer from a company that would help take care of me if needed. I spent over $2500 on a Kenmore washer and dryer about 7 months ago.
The washer machine has broken 3 times since then. The computer board just stopped working. So on 08/11/2016 I called Sears to set up an app. to fix it.
They didn't have any open time on Friday or Saturday which i understood. So they made an app. on Monday for 8 am to Noon. I took a day off work just for this.
I get an email at 12:01 saying they have changed my app. to 08/16/2016 from 1 pm to 5 pm. So i have to take another day off work. I called several times to explain my disgust and disappointment.
The customer service was very rude and didn't care at all. So on 08/16/2016 around 4:45 pm they still have not shown up. I call and they changed my app. again without tell me from 4:30 to 6:30.
Well that just was not ok with me. I had a meeting i had to go to. So while on the phone i tried for over 20 min to tell them i need help on this today. I cant be without a washer for 6 days.
All they said was well you are gonna have to wait. So finally around 5:30 the Tech shows up. The nicest guy ever. After about 2 min he tells me the issue and starts looking at parts.
It is going to cost $1,300 to fix this machine. It would only cost $1,100 to replace. The parts wont be here until 08/27/2016 and then i can make an app when they have time. This is unacceptable.
I will never buy any thing from Sears again. I will make sure to tell everyone i know the same thing.
Sears Customer Service is terrible. If you actually read this just know the service is horrible and not worth buying.
Product or Service Mentioned: Kenmore Washing Machine.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.