I bought and paid for a lawn tractor from Sears. One day a trucker just showed up with my new mower without any notification from Sears.
He had no way to unload it. (791lbs) Wanted me to hire a forklift. I actually found one near where I live that was being used building a house. Paid the guy $35.00 for his troubles.
Expected Sears to reimburse me.
No way! They say it was a third party sale even though it was on their website and would not accept any responsibility.
The guy at Sears actually told me I should have known that if I had read their web page. Four days later I got a notice from Sears that my new mower was going to be delivered.
So much for customer service from Sears.
Review about: Sears Website.
Monetary Loss: $35.