I purchased a warranty for dryer repair. 3 times they had to come out to fix the same problem.
All 3 times I had to wait more than 1 month for the part and then another 10 days for repair to show up each time. This is now the 3rd attempt, made 7 calls even escalated the calls. Each time I'm told a different story and each time they say the previous person gave me wrong information and even had the grapes to try to sell me more ***, knowing me the customer was already PISSED. They promise me part department will call me back within 24-48 hours.
THEY NEVER CALL BACK. Once upon a time, I trusted Sears, they USED TO have a great reputation. NOW, Sears is HORRIBLE.
I will never go back again, and I'm warning all my friends, family & neighbors. SEARS, simply put-YOU SUCK!!!
Product or Service Mentioned: Sears Repair.
Monetary Loss: $800.