Osceola Mills, Pennsylvania

Went in 2 wks ago for a tire change. They stripped my bolts and damaged my rotor.

I have been without a car for two weeks. Talking to them is like talking to a wall --"Yes ma'am" for everything. I asked them to pay for a rental car since it is their fault they damaged my car so badly during a tire change and unreasonably took 2 weeks to fix it. They said "yes ma'am--"their standard answer.

I repeated what i said and they said "what? no" They don't even listen to what the customers are saying and they can't even do a simple tire change.

They initially wanted me to pay for the parts and labor required to fix what they broke.

Monetary Loss: $1000.

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I like how you used "simple tire change" :grin Like as if's as simple as turning on/off a light switch


Kinda hard to beleive you lost your car for two weeks over broken studs. Which probably broke due to normal wear anyway.


So did they eventually pay for repairs if not compensate you for the 2 weeks you lost your car?

At least at this store they said things like yes maam-they have a minimum standard of courtesy and were told not to argue with the customer which too many do including Sears store management.