Got an unrepairable flat on my car.Borrowed a car to go to Sears to confirm they had the correct size tires for my car - 215x60-16.
Sales guy said they did but wanted to do a physical check of inventory because "sometimes the computer says they are there but they aren't." He verified the tires were in stock. I got my car and made it to Sears to get the tires only to be told they do not have them. Good thing it's raining. Not only don't they have them but they can't get them.
But the same sales guy said they could fit a size smaller or a size larger - at a higher price. I asked if they could split the price difference or do something. NO! the sales guy went to the manager who evidently was too into himself to come out and talk to me.
Then the sales guy finally admitted that not only did they not have the tires I wanted but they did not have the other tire sizes in stock and couldn't get them for at least three days. Hero manager didn't ever extend the courtesy to crawl out his hole.
Sears corporate said they could send me a $20 gift certificate for my trouble.I said to keep it.