I just got back from my local SEARS store and can't believe what happened! I had purchased 4 new tires for my SUV in Nov.2005. The tires are 40 000 mile tires.
Last month (July) I had my tires rotated before going on a road trip and also an oil change at the local SEARS store. When I went on my trip I noticed my steering wheel vibrating when at high speed, my truck never did that before. I thought maybe it was the bad highway or whatever and put the thought out of my mind.
Today I went to my car dealer and told him about the vibrating... well, my mechanic told me I NEED NEW TIRES!!!! what???? My tires are only 2 1/2 years old and have only 30 000 miles on them... he told me to go straight to SEARS and show them the tires, they are cupping in tread.
I did! And they totally blew me off! They acknowledge my tires being bad but "probably due to bad shocks or so" Bad shocks??? Are they kidding? There is nothing wrong with my shocks! I have a warranty on my tires and they will not honor it or stand behind their *** tires. I am going to file a complaint with the BBB. By the way, how come 5 weeks ago when I had my tires rotated NO ONE noticed the bad tires? Their answer: "5 weeks ago the tires were probably still good."
Yeah right! My husband called customer satisfaction department, after reading all these blogs here I have very little hope they will even call us back. GO TO *** SEARS!!! Sorry, just had to vent.