I ordered some items for Christmas on 12/3, with a delivery date of 12/14 from Sears.com. I noticed when checking the status of my order on 12/13, that it stated it was processing.
I then contacted online chat with customer service, and was told my item was out of stock and would have my items in 3 to 5 days, he guaranteed me that. I waited 7 days and online chatted again on 12/20, and this time my response from the agent was, my order was getting looked into, and that I would have to call back in a few days to check if it was shipped. I was highly upset, and told her to just cancel my order, because it was not going to make it in time for Christmas, plus the situation was poorly handled by sears. She told me if I placed another order with her, I could get my packages on Christmas eve, but I would have to pay again, and she would then put in a request for my refund later, which makes no sense at all.
At first, I was going to do it, because it was a gift and time was running out, but she messed up placing the new order, and I just decided to just cancel it all together. She told me I would have to contact customer service AGAIN in a few days, to check on my order being refunded.
I called on 12/23, and spoke to another agent and supposedly supervisor which again told me that my order was processing and could not be canceled, which at this point has being almost 3 weeks, and still no package, she said she had to put in a request to the warehouse, which I then would have to wait another 5-7 DAYS, to hear back, I then told her if I didn't hear anything by 12/28, I would escalate matters. Of course, I haven't heard ANYTHING!!!!
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Order processing issue.
I didn't like: Never do business again.