On August 15th 2017 I ordered and paid for an item for in-store pickup. Weeks went by and Sears never called or emailed me.
I called to inquire about the status of the order, they said they would call me back. They never did.
I called again after waiting a couple of weeks, the best they could do was refund my money and have me re-order. Their customer service people, instead of just doing the right thing and re-ordering what I already paid for, wasted my time by putting me on hold, not understanding what I said - example: "I just want you to give me what I paid for." their response: "So I hear that you want a refund." Totally unacceptable.
Product or Service Mentioned: Sears Pick Up Service.
Reason of review: Poor customer service.
Monetary Loss: $22.
Preferred solution: Deliver product or service ordered.
I didn't like: Unable to speak english, Unprofessionalism of everyone, Powerless employees, Wasting my time, Not following up.