Product: Sears Treadmill Repair Clear all filters (2 of 2 reviews match)
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Sears in Wilkes Barre, Pennsylvania - Repair

1.0
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after paying a service person to come to my home to repair my treadmill, I was told that they would need to order the part and come back for installation. made the follow up appointment and waited all day 8am to 5pm - no show called sears at 5:10pm and I was told that the part was no longer available - could not say why no one contacted me to let me know. they were so kind and gave me the part number and if I could find it on my own, I could call them back to reschedule installation - how nice of them! also, when the technician was here, he tried to sell me a maintenance agreement on my appliances - how sweet of them! cannot say I am surpised that sears is closing - customer service is a thing of the past
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Review
#1261115 Review #1261115 is a subjective opinion of poster.
Service
Sears Treadmill Repair
Reason of review
Poor customer service
Loss
$389
Preferred solution
Full refund
Sears - Treadmill service mess
Sears - Treadmill service mess
Sears - Treadmill service mess
We have had a service agreement on this treadmill since 2010 and always paid to update it each time it expired. Before the service guy came the treadmill was working fine. In the past the service guys spent about an average of 45 minutes checking out the treadmill and...
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Review
#995919 Review #995919 is a subjective opinion of poster.
Service
Sears Treadmill Repair
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

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Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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