In June 2009 I received a letter from Sears stating my credit card account was closed due to a report sent to them by Equifax. I had paid my balance in full the previous April and had a credit of fifty four cents on the account. I obtained my credit report from all three reporting agencies and found it to be pretty much accurate aside from a few addresses I never lived at.
I have one "ding" from a lawyer who tried to rip me off and I never paid nine years ago (before the Sears account was even opened!); when I contacted Sears to inquire about this I was told there was nothing that they could do. When I requested my fifty four cents be refunded to me I was told that they don't refund amounts that small. When I asked what would happen if I owed them fifty four cents and refused to pay I was told my account would be sent to collections.
After being transferred several times I got a manager who said she would refund the two dollar finance charge from the previous April (like she was doing me a huge favor!). I got a check for two dollars a few weeks later, which I promptly sent back with a very threatening letter insisting on the fifty four cents as well.
My letter mentioned the Fair Debt Collection Act, the Federal Trade Commission and my state's Attorney General's Office. About 3 weeks later I got my check for two dollars and fifty four cents and I have never shopped at Sears since.
I do however go to Sears and cut the pockets out of the most expensive clothes they sell. I figure this covers my time, postage and frustration at being tossed aside; that and urban terrorism is the only recourse an individual has against a coorporation these days.