I purchased a toolbox combo and when I got it out of the boxes found the bottom chest damaged and it was made too light for my needs.(I'm a mechanic and need it to hold a lot of weight) I ordered another one heavier this time and took it back to a local SEARS store them was told to give the local store a receipt from sears.com. The store didn't want to help just give me the run around telling me that they needed to see proof it was paid for.
SEARS.COM told me then that they need proof that it was returned.
I got very angry about this BS and paid my sears card off and closed my account they are still trying to cheat me out of the $329.23. I WILL NEVER SHOP THERE AGAIN!!!
Product or Service Mentioned: Tool Chest.
Reason of review: PAID BACK FOR TOOLBOX COMBO.
Monetary Loss: $329.
Preferred solution: Full refund.