Have a 42" Plasma TV purchased from Sears with a Master Protection Agreement. After picture went out, I contacted Sears and a service tech responded (great tech and a gentlemen.
He suspected the picture tube was "gone" but had to try ordering some other part first. Was told by Sears the part would arrive in 5 business days rather than overnight delivery. I called Sears several times the first week to verify that the part was in transit. After 8 days I contacted Sears speaking with perhaps 6 people.
Am told that "in transit" means the same thing as "backordered" and there is no guarantee that the part will be in within 21 days (I was repeatedly told that the part was on it's way to my home!)Was also told that the part may no longer be available. I have to wait up to 21 days to get an answer and, if the part isn't available or the part isn't even the problem, there will be more delays. Was told I can rent a TV and pay for it and I can get reimbursed after all is done. I have given up with Sears.
Have had a Sears Credit Card for perhaps 35 years and have always made major purchases at Sears, but this is the last time.
The Tech however; was professional and I have nothing but good things to say about him.
Product or Service Mentioned: Sears Delivery Service.