Fort Mill, South Carolina
Not resolved

When called Sears at 803-753-4501 for an appointment, I was told the technician will tell you how much it cost me to fix my TV in terms of labor and parts after diagnosis. I was also told I have a chance to decide to whether let him fix the TV to pay the cost of labor and parts, or let him leave just to pay the diagnosis fee, which was $105.

Yesterday, a technician with name tag as "Carlo"(Technician ID 0007268) came. He never told how much his estimated cost would be as I was told previously. After 15-minute work, however, he told me I owe him ~$200, with $105.00 as disnosis free, ~$90 as labor fee, and $2.91 for AC fuse. I was shocked.

I do not want to fight a man in my house, so that I paid.

Called Sears right after the man left my house. However, I was told that I was unlucky, but the charges will stand.

I am pissed

Product or Service Mentioned: Sears Repair.

Monetary Loss: $100.

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Seems highly unfair. As a consumer I see how I would be committed to the service call.

A decent service technician would tell you that you need a new fuse which would cost you $ xxxx. In my mind your bill should be cost of fuse and service call.

I had a different company come out diagnose and give me estimate of $350.00 However he could not fix the TV so I paid him agreed upon price of service call.

Is it possible to check if these technicians meet the training requirements? Are they certified?

I am going to check with the consumer protection agency and see what they have to say about "Carlo"and Sears.

I was on my way to call them to see if they would come in to give me a second openion. You convinced me to look else where.

Thank you for your post.


:? B/w Sears T.V. in default Since



I was told that if sears repair came to diagnose a tv problem it would cost me $100.00 to look at it first off. But after paying a $255.00 bill and not solving the problem, the repair man that came said I should be issued a refund. Not so, they reviewed my case and I have a broken tv yet and out 255.00 buckeroo's - what a JOKE.


In some states you must recieve a written estimate of repair work which you must see and sign before the work proceeds.

Is your state on of those?

The BBB might be your best bet here.

Curiosity,did bother to sign the actual bill the tech gave you when he was finished?

How exactly did you pay?Could call your credit card company if on charge.