I worked for Sears Electronic department and saw how customers were often abused.
A very elderly woman bought a small LCD TV that had been on display for over a year. The TV was covered in dust and scratches. The TV did not come with a box or manual.
Future Shop was selling the TV for $299 brand new. Sears charged the customer $350. Sears management told employees only to price match if the customer asked.
A few days later the customer returned the TV. She said the TV was scratched - which it was.
The department manager charged the woman a 20% restocking fee! The woman was refunded $285 and charged a $65 restocking fee!
I made a copy of the receipt.
Then the customer uttered the famous words so often heard "I will never shop at Sears again." Probabally a good idea!
Product or Service Mentioned: Sears Manager.