We bought a fridge Kenmore Elite at Sears Burlington Mall at Massachusets, retail price $2,300 - not the cheapest product. Yesterday upon delivery we found out that the stainless steel door had scratches and the bottom plastic cover was defective.
I spent almost two hours on the phone today with the customer service and office of the General Manager (Bob) with zero result. Customer service agents were passing me from one to another, after multiple and long holds, and were not able to schedule a replacement or provide directions what the next steps are. They promised a deputy manager of appliances will call me because the manager was not in but eventually I found out that deputy manager was not in either.
The General Manager was not in either -- either because it is Friday or because there were not telling true. Incredibly bad store.
Product or Service Mentioned: Sears Delivery Service.