We bought an extended warranty on our refridgerator since it was now at 5 years old. As luck would have it, the refridgerator started having problems 10 days after the warranty was purchased.
I called Sears and set up an appointment. I took the day off of work and waited all day. At about 4:30 I called Sears to make sure they were still coming and they let me know that they cancelled the appointment. I asked why and they informed me that they service person decided to cancel the warranty, but he would still come out if I would pay him cash.
He never even came to see what the problem was. I called a local service guy and my bill came to a total of $105.
I'm sure if Sears would have come it would have been much more. Almost all my appliances and equiptment in my home are Kenmore, but i will never shop at Sears again.