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I purchased a kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday.

I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They must have only one person employed. How do you justify waiting for 7 days with 102 degree temperture?

How do you tell your 82 year old mother that she is going to burn up with no air and not to mention I have company products in the home that will ruin when they get hot.

*** poor.....

Monetary Loss: $1000.

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Waubun, Minnesota, United States #20087

You're lucky, I had to wait two weeks from June 11 to June 24 --- then I was told it needed a part and waited until July 2 ---today ---and it still doesn't work --- I'm afraid to find out how long I'll wait tomorrow!

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