The Craftsman Lawn Tractor 2 year warranty expired 4/25/09-less than 6 days ago. We had the leaking trans axle replaced last September under warranty.
We just started using the mower this season since the repair. Less than 5 hours of use this season the trans axle is leaking again! I called Sears warranty and was told because my two year warranty expired 5 days ago they couldn't help me. I then assumed the part would at least be under warranty and was told the part had only a 90 day warranty and I should speak to "Customer Solution".
What a JOKE! They told me the same thing the warranty & parts department told me. I ask to speak with the supervisor and was told there is none but I could write a letter.
They would offer me a discount on the service. It is the part that I wanted warrantied I can replace it myself!
We have been loyal customers of Sears for over 30 years and have spent Tens of Thousands of dollars with them-they have lost a great customer.
Monetary Loss: $700.