We have a refrigerator that is two months old. After 7 days of no power, courtesy of Hurricane Irene, we now find Sears product is not working.
We call them up and the "best" they can do is send a repair man here a week from tomorrow. The CSR would not let me talk to a supervisor, was completely worthless in solving the problem, and only wanted to offer his apology. I don't want an apology, I need their product up and running sooner than 8 days. I will never purchase anything from Sears.
Their products are not made to last and their repair dept is understaffed.
Product or Service Mentioned: Sears Repair.