Purchased weider pro from them and purchased insurance. Had them assemble the product to make sure it is properly done.
purchased it around March, not even a month after, the cable broke. Called them and were transferred from one person to another. They told us that they had to order the part and won't get here until end of June. Waited and follow up with them end of, and they told us that the part has not arrived yet and waited for another week.
No call from them, so we had to contact them again, and now we are told that a technician has to come to see the part, and if it is replaceable. This is so frustrating. We waited for 3 mos. to get it fixed and now we are not even sure if they can fix it.
We are stuck with a broken product and don't even know if we can get our money back.
Will never buy anything major again from sears. You would think that a cable is not that hard to find, why does it take so long to get the part ordered.
Monetary Loss: $400.