Update by user Apr 29, 2011
On Thursday, 4/28/2011 I contacted the Social Media section of Sears via email. They have contacted me.
I will post updates as they happen. I am not holding out much hope - but we will see.
My problem is actually a small one. But the tactics that Sears is using are done knowinly and with malice.
They know what they are doing by running the customers around in circles until the customer gets tired of fighting with them and gives up. Deal with them at your own risk.
Original review posted by user Apr 28, 2011
I purchased a *** Wacker from Sears on 4/17/2010. On 4/19/2010 the reel that holds the line assembly fell apart. The Owner's Manual clearly says there is a 2 year warranty on this product. They will not send me a replacement reel, they told me to take it to the store, which I did. The store wants $35.00 to send the unit out for repairs.
ANYONE THAT DOES BUSINESS WITH SEARS IS ASKING FOR TROUBLE!!!!
If you are looking for appliances - go to Lowes. Purchase the cheaper appliances and put a 5 year warranty on the thing. BECAUSE LOWES STANDS BEHIND THEIR WARRANTIES!!!!