I called Sears warranty service today at 1-800-4-MY-HOME as the "smart control panel" for my Sears Craftsman Garage Door Opener (Model # 139.53918D) no longer will open or close the garage door when the open/close button is pressed. This part failed after the first 12 months.
The additional limited warranty on parts states, "From the 91st day up to 3 year from the date of purchase, replacement parts for any defective parts on this product will be furnished, free of charge. You pay for labor."
Sears wants to charge $ 75.00 for a technician to come, so that they can press the button, and see nothing happening. The replacement cost on the part is ~ $ 95.00 + shipping.
The part is easily replaced by the consumer, yet Sears won't ship the part without a technician coming out to examine the unit.
This is a warning to any consumer's thinking that you'll be able to get free parts on Sears Craftsman products. Note that they require a $ 75.00 fee for a technician to come out to examine the defective part, so those parts aren't exactly going to be free as you'll be paying $ 75.00, and the exorbitant markups on parts from Sears is just another way that they get you. Beware!
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $135.