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I bought a Kenmore Grill 5/8/2008 for $400 on sale.The burners have a 10 year warranty, "replaced free of charge".

The warranty does say that labor is not covered. My burners rusted through and Sears now require a service call $100 to verify they are burned through. It is an easy part I plan on replacing myself. The part lists for $9.56.

So much for replacement warranty.

It will be the last appliance I ever buy from sears.As a 50+ year old home owner I had been a loyal customer that they lost for stupidity.

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Anonymous
#332846

I bought a new grill in 2007.I paid $1300.00 for a Kenmore Elite 5 burner, 2 infared burners and side burner.

The Stainless steel burner tubes rusted out/ split and they also wanted to charge $100.00 for a service call to examine the defective parts. Same run around as the above stories described. This is a total scam! :( I have tried to find out what manufacture built this equipment so I could by-pass the crooks @ Sears but I haven't had any luck.

No wonder companies fail!

By the way my parts cost $22.00 ea.and there is 5 !

Anonymous
#308856

I too bought a Sears Grill a few years ago Only I spent over $600 on a Kenmore Elite model.Same "10 year warrant" on the burners.

Same run around on needing to send a service technician to verify the burners had indeed disintigrated. $100 minimum trip charge and no, they would not order the parts - only the technician could and no they would not accept pictures or even the defective part sent to them or brought to a service center.

This type of "service" is just another reason Sears is in decline.Stay away from any appliance at Sears if you ever want any service on it.

Anonymous
#228817

Sounds like to me you should have checked out the merchandise prior to purchase $tup!d on your part. Don't blame Sears for your shortcommings.

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