Update by user Jul 16
Contacting Sears Corporate Advocacy dept.
Update by user Jul 16
Contact Sears Corporate advocacy dept @ 800 795 5030 for general inquiry and 888 507 9312 for service. These two numbers are tied into Sears Hoffman Estates, Illinois. They can help.
Update by user Jun 14
CONSUMER PROTECTION LEMON LAWS (definitive by each state of residence) This is where things can get sticky, and will take additional time and research to sift through what you can do as a consumer of SOLD BY SEARS products; however, while the research is conducted, please take the time and effort to research what you can do in each of your situations. Pissed Consumer.com, its verified users and others have posted to assist you.
Each state of residence has stronger consumer protection laws than others, but you can check with your state Attorney General's Office to see how some of the "Lemon Laws" apply to your situation. One of the suggestions made in the post below may require you to contact a Consumer Protection/Advocate attorney (https://naca.org) to discuss and obtain the correct legal direction of your large appliances and other related appliance purchases. Some states have the manufacturer and retailer replace the item, either for free or at a reduced cost: https://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm YOU HAVE OTHER PROTECTIONS, TOO (2013, Consumer Reports.org, section 3). "Goodwill programs".
Companies sometimes quietly offer free or discounted out-of-warranty repairs or product replacement for customers who complain". "Lemon laws". Many states have lemon laws for new and used cars, pets, and, in New York, even wheelchairs. If a problem can’t be fixed after a certain number of attempts or a given period, you’re entitled to at least part of your money back.
Some lemon laws provide arbitration panels to hear complaints. "Recalls". If you suspect that a product is unsafe or if it is recalled, contact the manufacturer or retailer immediately. You can find news of recalls at SaferProducts.gov.
"You’ll find implied-warranty disclaimers on many retail websites, typically in the legalese on the terms-of-sale pages, though the law requires that disclaimers be prominently disclosed. The disclaimers mean that if you discover that a product is defective, the site simply might tell you to complain to the manufacturer or that you’re out of luck. "The good news is that you’ll rarely find merchandise being sold “as is” in walk-in stores, even at retailers such as Target and Walmart, whose websites disclaim implied warranties in the fine print." Lastly, The following website, Lemon Law Act.com has a listing by state where you can get some additional information : http://www.lemonlawact.com/categories. As each and every instance with Sears concerns a number of different manufacturers and their policies for replacement or repair, most major manufacturers (like Electrolux) have policies/programs to further assist.
Hang in There and please inform Pissed Consumer here how it worked out for you! Et Tu Brutae
Original review posted by user Jun 13
I've seen a number of posts regarding the warranty issues and the subsequent problems that many consumers are facing. Although my perspective is introspective an solely is an opinion, I hope that the information may be beneficial and offer some insights into how to get your warranty issues satisfied when dealing with Sears/SHC.
The information listed below is key and legal guidelines to give you additional insight through Consumer Reports.org: https://www.consumerreports.org/cro/magazine/2013/05/the-word-on-warranty-protection/index.htm.
“The implied warranty also applies to most used goods sold by merchants, including used cars in some states. The federal Magnuson-Moss Warranty Act prohibits companies from disclaiming implied warranties during any period that its written warranty or any service contract is in effect.
“What you should do:
If you discover that something you bought is defective—even after the written warranty has expired—contact the retailer and manufacturer to ask for a repair, replacement, or refund. It doesn’t matter what the retailer’s return policy is or that the manufacturer put a notice on the box telling you not to return the item to the store”.
"DO NOT EXPECT a salesperson or Customer Service Representative “to know” about these extra rights. To get satisfaction, you might have to go up the corporate ladder or post your complaint online, say, on the company’s Facebook page ***(or here at Pissed Consumer.com)***. If that fails, try complaining to the Better Business Bureau and to your state attorney general or consumer protection office. Send a demand letter threatening to take the company to small-claims court. If it’s an expensive product, contact a consumer attorney. (You can find one at naca.net.) (2013, Consumer Reports.org, “What You Need To Know About Warranty Laws”,section 3-4
"Express warranty" is a written or spoken promise from a manufacturer or retailer. Federal law requires that written warranties that come with products costing more than $10 be labeled “full” or “limited.”
"Full warranties" are transferable, don’t limit implied warranties or require the consumer to pay any fees to obtain service (such as shipping charges), and give customers the option of a replacement or full refund after a reasonable number of failed repair attempts.
"Limited warranties" don’t have to meet all those requirements.
Implied warranty is an unwritten, automatic protection granted by state law.
"Lifetime warranty" doesn’t necessarily mean your lifetime, but can refer to how long a company carries a product or how long it’s available from the manufacturer. Check the fine print and whether your state law defines lifetime warranty.
"Consequential or incidental damages are losses caused by a defective product". One example would be the cost of food that was ruined because of a defective refrigerator. You might be able to claim these, especially in states with strong consumer protection laws.
"Tie-in sales provisions" require customers to buy products or services from a particular company to maintain warranty coverage. They’re generally prohibited. (See Sears SWY – Shop Your Way Program).
Please Keep Pissed Consumer and us know how it went for you!