Update by user Jul 13, 2015
I have ordered the part to fix my zero turn from a local vendor. I will have the part by this Wednesday.
I will be telling SEARS that I want my money I paid for the warranty returned to me.
All of us affected by SEARS untimely and lack of service should do the same. Tell them there are other alternatives for repair and tell them we want out money back!
Original review posted by user Sep 12, 2012
Called August 30th to order a part under my warranty. Waited until September 11th did not receive part.
Called Sears was told it had not been ordered. They assured me that now it was. Today my mower
deck spindle actually blew up scattering parts and scalping the lawn. I called Sears to ask that the both spindles be replaced and find that they had not sent out any parts yet because they said they had no record of my call.
I could have been hurt by the spindle parts flying around. Finally they say the spindles are ordered after my third call.
This is terrible service after paying over 600.00 for a service contract. Plus the fact I am lucky I did not get injured!
Reason of review: Not Happy!.