Sears warranty service is a reason to never buy at Sears
In February 27th of this year we replaced a refrigerator with a new Kenmore refrigerator / Freezer. Today, August 26th everything in the refrigerator side was frozen, and the water dispenser no longer dispensed water.
I called Sears service 800 number, requested a warranty service call, and was told that I would have to wait over 2 weeks until September 10th for a warranty service call. The agent suggested I call customer solutions at another number. I called the customer solutions number, and was again told that I would be waiting until September 10th, but was promised a call back to arrange an earlyer service date. I am still waiting for the call back.
I then called customer solutions again and asked to have the unit replaced, and was told that it could not be replaced with out 4 service calls in one year.
I asked if I could have an non-sears service company fix it, and was told that using an outside service company, I would void the warranty and Sears would not pay for the repairs.
So, they will not fix it in a timely manner, they will not replace it, and the warranty is voided if I use an alternate service company. Kafka could not have written a more convoluted warranty.
This is the last large appliance I will ever buy from Sears.